Shipping Policy & Lay Buy
We are passionate about delivering a good night’s rest to you at unbeatable prices. If you have any suggestions or feedback about our products or service then please get in touch with us.
HOW IT WORKS
- Lay-by at any Mr Mattress store with your ID or driver’s licence
- Pay a 10% deposit
- Pay your lay-by in up to 12 months. You’ll need your original lay-by till slip. When you make your last payment you’ll also need your ID/driver’s license.
- Check your lay-by:
- In Store
- Collect your items at the store where you started your lay-by. You’ll need your original lay-by till slip. Can’t collect yourself? Whoever collects on your behalf needs a letter of consent from you and a copy of your ID.
TERMS & CONDITIONS
- Lay-by deposit is 10% per purchase.
- The agreement expires on date of final payment or 3 months after commencement, whichever comes first.
- Lay-by goods shall remain the property of King’s Comfort until the final payment is made.
- This agreement requires regular payments.
- This agreement may be terminated by the purchaser at any time prior to the expiry date, whereby King’s Comfort will refund the money already paid in full.
- Should the agreement expire before full payment has been received, the purchaser will be entitled to a refund of the money already paid on a King’s Comfort Gift Voucher.
- Collection of lay-by goods may only be done by the purchaser. If you would like somebody else to collect your lay-by on your behalf please provide them with a signed letter of permission and a copy of your ID.
Delivery is free in Bloemfontein and welkom on all orders over R8000 and accordingly, if your Order value is less than R8000, the delivery fee will be will displayed when you checkout and recorded in your Order confirmation and invoice, which will be emailed to You.
Delivery of Your Order will be made 3 to 10 business days from the date that your Order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 21 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.
Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.
Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.
TRACKING YOUR ORDER
Within 48 hours of your Order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your Order.
When your Order is delivered, You must inspect the Products and be satisfied that the Products conform to the quality and quantity You ordered and are free from any defects. You are not able to return any Products to Us with the courier and if you wish to return the Products, You must follow the returns procedure, as contained in our Online Returns Terms and Conditions, which can be found on www.MrMattress.co.za
If you require assistance with your Order or have made a mistake with your order, please contact us on 087 087 1611 or bloem@MrMattress.co.za for assistance.