FAQ

Questions people actually ask before they buy a bed

How long does delivery take?

Free State, 1 to 3 working days. Anywhere else in South Africa, 3 to 7 working days. Delivery is free, wherever you are in SA. When you order, you get a real date — and if anything changes, we call you before you have to call us.

What happens if my delivery is late?

We phone you. Simple as that. Delays happen sometimes — stock, logistics, things nobody controls. What won't happen is silence. You'll always know where your bed is and when it's coming.

Is it safe to buy a mattress online without lying on it first?

Yes — and here's why you don't have to gamble. Every Mr Mattress bed comes with a 365-night trial. You sleep on it at home, in your own room, for a full year. If it's not right for you, you're covered. A ten-minute lie-down in a shop tells you almost nothing. A year in your own bed tells you everything.

How does the 365-night trial actually work?

Sleep on it for at least 14 nights first — foam needs time to settle, and most too-firm complaints sort themselves out in the first two weeks. After 14 nights, and any time within 365 nights of delivery, if the feel still isn't right, contact us and we'll swap you to a different Mr Mattress bed. It's an exchange or store credit, not a cash refund — go up in price and you pay the difference, go down and the balance becomes credit. You get one comfort exchange per order, and you cover the cost of collecting the old bed and delivering the new one. Keep the bed clean and use a mattress protector from night one — a stained or damaged mattress can't be exchanged. Full terms are on our Returns & Warranty Policy page.

What does the warranty cover?

Every Mr Mattress bed carries a written warranty against manufacturing defects, running from the date of delivery: 3 years on Comfort Foam, and 10 years on Active, Revive and Hybrid. A defect means a manufacturing fault — foam that collapses, sagging or body impressions deeper than 30mm under normal use on a proper base, or a seam, stitching or cover failure. Normal wear, softening over time, or impressions under 30mm aren't covered — that's not a fault, that's just a mattress settling in. To claim, phone 087 087 1610 or email headoffice@mrmattress.co.za with your name, invoice or order number, what's wrong, and photos if it's a visible defect. We respond within 2 business days and assess within 5. Full terms are on our Returns & Warranty Policy page.

Will the bed fit up my stairs and through my door?

Tell us about your space when you order — tight staircase, narrow doorway, small lift. We'll flag anything that might be a problem before delivery day, not on it.

Do you take my old mattress away?

We're still finalising our old-mattress collection policy. If you need your old mattress taken away when your new one arrives, WhatsApp us on 087 292 1957 and we'll sort it out with you directly.

How do I know the foam is good quality?

Because we tell you exactly what's inside. Our foam is 30 kg/m³ density — that's the number that decides whether a bed sags in two years or holds up for ten. Most sellers won't tell you their density. We put it on the label. Our foam is SABS-approved and built in our own factories.

What's the difference between foam and spring?

Foam holds you up with a solid support layer that moulds to your body — no coils, no moving parts, nothing to wear out or squeak. A spring bed holds you up on steel coils that push back, and over time those coils sag and lose their bounce, especially at the edges. Foam gives more even support and lasts longer; spring feels familiar if you grew up on it, but it's older technology and usually carries a bigger retail markup. Read the full breakdown: Foam Mattress vs Spring Mattress: Which Is Better in South Africa?

How much should a good mattress cost in South Africa?

Ours start at R2,399. Because we make the beds ourselves and sell them straight to you, there's no middleman markup. You're paying for the bed — not for a showroom floor and three layers of retail.

Can I pay it off?

Yes. We've partnered with FeverTree Finance so you can pay over up to 12 months, with approval in as little as 30 minutes. There's no minimum or maximum amount — it's based on what you can afford — and you can settle early with no penalty. Apply for Credit here.

Still have a question? WhatsApp us on 087 292 1957 — a real person answers.