Service Request

Thank you, we have your request.Our service team will contact you within 2 business days.

Tell us what is going on with your bed. Our service team will come back to you within 2 business days.

What do you need?

Before you choose a refund: if it is the feel, a comfort swap gets you a bed that suits you without starting your search over. If something is wrong with the bed itself, a warranty call puts it right.

Your details

You will find it on your order email or invoice. Not sure? Type "not sure".

Your bed

One of the whole bed on its base and one of the label. For a dip, lay a broom handle across the bed and photograph a tape measure in the deepest spot.

A photo or screenshot is fine.

When are you usually home?

We confirm the next steps and any costs with you before anything is collected.

Rated 4.7 out of 5 by 523 Mr Mattress customers on Google

Rated 5 out of 5 on HelloPeter, 6.4 Trustindex, and we reply to every review

Over 25,000 Mr Mattress beds delivered across South Africa

Official world record holder for bed base strength

We publish the numbers most mattress retailers leave out: foam density in kg/m3, weight capacity per sleeper, and SABS certification. Our warranties run for a fixed written term and are never pro-rated down year after year.

See our verified government and Parliament track record →